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Shipping & Returns

Shipping Policy

Thank you for shopping with us. Below you’ll find everything you need to know about our shipping process for wholesale orders across Australia.

1. Shipping Coverage

We deliver Australia-wide, including all capital cities and most regional areas. If you're located in a remote area, please contact us before placing your order to confirm delivery availability.

2. Processing Times

Orders are processed Monday to Friday, excluding public holidays.

  • Standard processing time: 1–3 business days from order confirmation.

  • Orders placed after 2pm AEST may be processed the next business day.

3. Shipping Methods & Delivery Times

We partner with reliable courier services to ensure timely and secure deliveries.

  • Standard Shipping: 3–7 business days*

  • Express Shipping (optional): 1–3 business days*
    *Delivery times may vary based on location and courier network conditions.

4. Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Free shipping may apply for orders over a certain value—see promotions or checkout for current offers.

5. Bulk Orders & Pallet Deliveries

Large orders may be shipped via freight or pallet delivery. We will contact you to arrange suitable delivery times and access requirements.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

7. Delivery Requirements

  • Please ensure someone is available to receive the delivery during business hours.

  • If no one is available, your order may be left in a safe location or a re-delivery fee may apply.

8. Delays and Issues

While we aim for prompt delivery, unexpected delays can occur due to weather, courier disruptions, or high-demand periods.
We are not liable for delays outside our control, but we’ll assist in resolving any issues promptly.

9. Damaged or Missing Items

Please inspect your delivery upon arrival. If there are any damaged, missing, or incorrect items:

  • Contact us within 3 business days of receiving your order.

  • Include photos and a description of the issue so we can investigate and resolve it quickly.

10. Contact Us

If you have any questions regarding shipping or need help with a delivery, feel free to reach out:

​

bellewholesalegroup@gmail.com
0452363070

Returns & Refunds Policy
(Wholesale Orders)

Returns & Refunds Policy (Wholesale Orders)

We take pride in the quality of our products and service. If there’s an issue with your order, we’re here to help.

1. Eligibility for Returns

Due to the nature of wholesale orders, we do not accept change-of-mind returns. Returns are only accepted if:

  • Products arrive damaged, faulty, or incorrect.

  • You notify us within 3 business days of receiving your order.

All items must be unused, in original packaging, and in the same condition as received.

2. How to Lodge a Return Request

To request a return or refund, please email us at [Your Email Address] with the following:

  • Your order number

  • Description of the issue

  • Clear photos showing any damage or incorrect items

Our team will assess the request and respond within 2 business days.

3. Outcomes

Depending on the issue, we will offer one of the following:

  • Replacement of the affected items

  • A credit note for your next order

  • A refund (where applicable)

Please note that refunds are issued to the original payment method and may take 5–10 business days to appear in your account.

4. Return Shipping

If a return is approved:

  • We will cover return shipping costs for faulty, damaged, or incorrect items.

  • If you are asked to return items, we’ll provide a return label or arrange courier collection.

5. Non-Returnable Items

The following items are not eligible for return:

  • Clearance or final sale items

  • Custom or made-to-order products

  • Items returned outside the 3-day window without prior approval

6. Damaged Goods in Transit

We take great care in packaging, but if your order arrives damaged:

  • Please photograph the box and contents as soon as you receive them.

  • Contact us immediately so we can lodge a claim with the courier and send replacements as needed.

7. Contact Us

For all return enquiries, please contact:

 

bellewholesalegroup@gmail.com

0452363070

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